This becomes the assistant's working knowledge — what it says, what it books, what it stays out of.
We'll text you a code. That's not red tape — it's the only thing stopping someone typing your number into their signup and collecting your callbacks. It's also how you'll log in.
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Here's your Heelo number. Nobody can divert your calls but you — your carrier only takes that instruction from your own handset — so these three codes have to be dialled from the mobile you just verified. Tap each one, then hit call.
— your Heelo number
On a computer? These have to be dialled from your phone.
Heads up: this takes over the slot voicemail uses, so MessageBank goes quiet — Heelo answers instead, and actually books the job. To undo it later, dial ##61#, ##67# and ##62#, or ##002# to clear the lot. To check what's set, dial *#61#.
Last bit: ring your own number from another phone. There's no way to read your divert state back from our end, so a real call is the only proof it took.
Waiting for your test call…
Choose a voice and hit ▶ to hear it say your greeting. Change the wording if you like, as long as it still tells callers it's an AI. You can change both later from the dashboard.